Submit your documents via CEAC or DHL
If you are told that your immigrant visa case is missing a document, you can upload it to CEAC from your phone or computer, or send it by DHL.
How to upload your documents to CEAC
STEP 1: Scan or take a photo of the requested document and make sure all information is legible.
STEP 2: Log in to your CEAC account and upload the scanned image or photo of your document (in JPEG or PDF format, less than 2 MB in size). You can find more detailed instructions, here (PDF, 2.2 MB).
STEP 3: Write to LimaIV@state.gov with the following subject: M11 – DOCUMENTS – CASE NUMBER – LAST NAMES, FIRST NAMES.
How to send your documents by DHL
STEP 1: Log in to your account on the Visa Information Service website.
STEP 2: Select the option “The Consular Section instructed me to send more documents” and follow the instructions.
STEP 3: Click “View Mail Service Receipt” and print the courier authorization receipt.
STEP 4: Present the receipt, documents, and sheet you received from the consular officer during your interview at an authorized DHL center.
